In MOM 2005 there are the following alert levels.
|Service Unavailable||70||The application is 100 percent unavailable.|
|Security Breach||60||The security of the application has already been compromised, or someone is attempting to expose a vulnerability.|
|Critical Error||50||The application requires action to correct an error condition.|
|Error||40||The application is experiencing transient errors that do not require action, or do not require immediate action.|
|Warning||30||The event does not require immediate action, or does not require any action.|
|Information||20||The application raises an informational event.|
|Success||10||A significant task has occurred successfully.|
In SCOM 2007 you only appear to get Information, Warning and Critical. Instead of 7 levels there are now 3. A number of organisations want a “simple traffic light system” so three levels works for them but it is not very sophisticated for some organisations. There is however a new field called priority and this can be Low, Medium or High and works for each level so in effect you have 9 levels to work with.
|Critical (2)||High (2)|
|Warning (1)||High (2)|
|Information (0)||High (2)|
This can be displayed in the alerts console as in 2007 you can group alerts according to a number of fields and you can have 3 levels of groupings. Personalize the view:
And you see
While it may help is sorting out alerts to prioritise I believe the advantage comes when using SMS text messages. If I am on call overnight I would only want to get alerts that are Critical and High. So creating an SMS Notification Subscription for that becomes easier. Although I believe the time zones should be in the Notification Subscriptions and not in the Notification Recipients as is done in 2007.
In the table I have also added numbers. That is because when you do overrides sometimes you get the words and sometimes you get the numbers. For example for Warning Medium in numbers:
And Critical Medium with words:
So if you are changing these with overrides bear in mind that it could be either words or numbers.