Capacity Management
The goal of Capacity Management is to understand the future business requirements and ensure that all current and future capacity and aspects of the infrastructure are provided cost effectively to support those objectives.
Capacity Management tasks
Monitoring the performance and the throughput of IT services and supporting IT components.
Tuning activities to make efficient use of resources.
Understanding [...]
Having discussed Incident Management in part 1 then Problem Management logically follows.
Problem Management
A problem is the unknown underlying cause of one or more incidents. It will become a Known Error when the root cause is known and a temporary workaround or a permanent alternative has been identified. Or to put simply – a problem is [...]
ITIL (IT Infrastructure Library – http://www.itil.co.uk/) was developed by the
UK government as a set of best practices for IT service management and is now recognised internationally and used by the public and private sector. MOF (Microsoft Operations Framework – http://www.microsoft.com/technet/itsolutions/cits/mo/mof/default.mspx) is based on ITIL with more specific focus and recommendations for Microsoft products. As the [...]
